Shipping Policy for ThurgoodsGoods.com

Thank you for choosing ThurgoodsGoods.com for your exotic and rare snack needs! We're excited to offer our wide range of products to customers around the globe. Below is everything you need to know about our shipping policy:

Worldwide Shipping:
We proudly ship worldwide, bringing our unique selection of snacks to every corner of the globe. International shipping is NOT refundable once a package has been dispatched to the carrier. Please make sure you are permitted to import an item before you make a purchase.

Shipping Methods and Delivery Times:
We offer shipping via USPS and UPS, including options for as fast as 2-day shipping. The delivery time starts from the moment an order is dispatched from our warehouse.

Shipping Costs:
Shipping costs are calculated by the carrier, based on the size and weight of your order and your location. To ensure transparency, you'll see the shipping cost calculated at checkout before you finalize your purchase.

Processing Times:
We strive to process and dispatch all orders within 1-2 business days from the time your order is placed. Processing times may vary during peak periods or holidays.

Tracking Your Order:
Once your order is dispatched, you will receive a tracking number via email. This allows you to track the progress of your delivery directly on the carrier's website.

Packaging:
Your snacks are carefully packed with packing materials to ensure they arrive in perfect condition, just as they left us.

Customs and Import Taxes:
For international orders, the recipient is responsible for all customs and import taxes that may apply. We recommend checking with your local customs office for more information. International shipping is NOT refundable once a package has been dispatched to the carrier.

Lost or Delayed Items:
In the rare event that your order is lost or significantly delayed, we will work directly with the carrier to resolve the issue. This includes filing a lost package claim with the carrier. If the package cannot be located, we will apply a refund to your order.

For any further questions or concerns regarding shipping, please don't hesitate to contact us through the chat feature on our website. Our team is here to ensure that your ThurgoodsGoods experience is smooth from start to finish.

Refund/Return Policy for ThurgoodsGoods.com

At ThurgoodsGoods.com, we stand behind the quality of our exotic and rare snacks. We understand that sometimes, things don't go as planned. Here's how we handle returns and refunds:

Return/Refund Time Frame:
Customers have 3 days from the date of delivery to submit a claim for a return or refund. Please note that after this period, we will not be able to offer a refund or exchange.

Condition of Returns:
To be eligible for a return, your item must be unopened and in the same condition that you received it. We cannot accept returns on opened or partially consumed products.

Return Process:
To initiate a return, please reach out to us via the chat feature located on the bottom right corner of any page on our website. Our customer service team will guide you through the process.

Refund Method:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Return Shipping:
Customers are responsible for paying for their own shipping costs for returning an item. Shipping costs are non-refundable. Please consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Restocking Fee:
A restocking fee of 10% will be applied to all returns. This fee will be deducted from your refund.

Non-Returnable Items:
Please note that sale items cannot be returned. Only regular priced items may be refunded.

Exchanges:
We do not offer exchanges. If you need a different item, please place a new order.

Damaged or Incorrect Items:
If your order arrives damaged or you receive the wrong item, please provide us with pictures of both the shipping packaging and the damaged or incorrect item within 3 days of delivery. We will assess the situation and work diligently to resolve it, either through replacement or refund.

For any further questions or clarification, don't hesitate to contact us through our website chat. We're here to help!